What to expect

Resetting password is a three-step process:

  • STEP 1: Provide us with EMPLOYEE ID Number/
    Success Factors/User ID: which was assigned to you
  • STEP 2: Answer security questions to confirm your identity
  • STEP 3: Specify a new password you would like to use

Your information is safe with us

We take data security very seriously, and have taken precautions to prevent unauthorized access to your information.

To keep your information safe, we need to ask you a few questions and confirm your identity, before we can reset your password.

We also ask that you create a new password, which you will use when accessing this site in the future.